Terms and Conditions of Use
GENERAL TERMS AND CONDITIONS
Cars and Trips ("We") is an automobile marketplace which allows customers and users to compare and rent cars, as well as communicate with each other. All of our services may be used only in accordance with the following terms and conditions.
Cars and Trips, as the service provider, reserves the right to change, suspend or discontinue the whole process or any portion of the services or of the site at any time. We may also impose limits on certain features or restrict your access to certain features or the entire service, without notice or liability.
If you do not accept any of the terms, please do not use our booking engine and service. By using our site and service, you understand that you have accepted our terms and conditions in full.
The car rental you are booking through Cars and Trips is an agreement between you and the rental agency. Cars and Trips, our services and our platform is not a party to the previously mentioned contract between you and a third party.
While we strive to ensure continuous access to our website and booking engine, Cars and Trips will not be liable in instances when the booking engine is unavailable at any time for any period.
Service Access may be suspended temporarily and without notice in case of system failure, maintenance, repair and conditions outside our control.
As a booking engine connecting renters with rental car providers, the liability of Cars and Trips is limited. In the event of a dispute between you and our booking engine, our liability is limited to the amount of introductory service fee paid when booking your rental vehicle.
As such, we exclude to the fullest extent of the law any warranties, whether express or implied, over the quality, performance, fitness or completeness of any vehicle rented through our booking engine, and of this booking engine and any of the provided contents, including information on vehicle rentals and the technology behind this website. By using our platform, you acknowledge that any information contained within the booking engine, such as data on travel and holiday, may contain typographical errors and other inaccuracies.
We reserve the right to modify this booking engine at any time without notice.
Any automobile rental you book through Cars and Trips is between you and a rental vehicle provider, and not Cars and Trips. Our responsibility and liability are limited to facilitating the reservation or car booking with the rental vehicle providers.
As we only act to facilitate the booking, Cars and Trips is not a party of the rental contract, and has no direct or indirect responsibility and liability to either the renter or the rental vehicle provider with respect to the terms of the rental contract.
Any problems arising with the rented car or with the rental service are in respect to the contact and are not the responsibility of Cars and Trips.
By making a booking through our platform, you acknowledge that you are bound by the terms and conditions of the relevant rental vehicle provider.
Arbitration Between Parties
By booking through our service, you grant Cars and Trips the right to arbitrate and assist in the decision making over any disagreement or conflict between you and the third-party rental agency.
Liability for Loss and Damages
Cars and Trips, our directors, owners, employees, affiliates, travel partners and other representatives will not be held liable for any direct or indirect loss or damages resulting from or in connection with your use of any information, products, services or materials offered through service, except to the extent contrary to the law.
These losses and damages include, but are not limited to, loss of income, loss of data, loss of profit or opportunity, loss of or damage to property and claims of third parties, as well as any consequential or indirect loss or damages.
These terms apply even if you advise Cars and Trips of said loss and damage, or if such loss or damages were reasonably foreseeable.
Use of Listings and Information
Any travel information, services, and links listed in our booking engine is not a recommendation from Cars and Trips, and should not be taken as such. The listings are also not a guarantee of any warranty or representation of the standard or quality by Cars and Trips.
In no way will we be liable to you if the information and data listed on our site are not suitable for your purposes.
Furthermore, our website listings may contain links to third party sites for your reference and convenience only. These links do not signify endorsement or recommendation of the relevant third parties or any association with their operators.
By clicking on these hyperlinks, you are leaving the Cars and Trips website. We do not control external or third-party websites, servers or operators. Likewise, we cannot be held responsible for any material contained on third-party sites, including their accuracy, legality, or data safety. You are accessing these links at your own risk.
Users are advised to accept and utilise the provided information at their own discretion.
Cars and Trips works hard with rental agencies and partners to provide for your automobile needs. Part of this service is to provide the car you have selected during booking. However, there are rare occasions when the car provided to you may vary slightly in colour and make from the one you reserved. The car provided will always be of similar or higher grade.
If we fail to provide a vehicle during the actual day of pickup, we will compensate you up to 150% of the booking value or $300, whichever is lower. This compensation does not apply if we have provided a fair alternative, the failure is due to incidents beyond our control (e.g., natural disasters, car accident) and the booking has errors.
Finally, rental vehicle partners may reject your booking for a valid reason, such as a record of bad driving, history of failure to pay, incorrect, incomplete or inconsistent details, and unreasonable customer behaviour. The partner must refund the customer in full for the booking if the cancellation is due to said rejection.
Against Unlawful or Prohibited Use
By booking through Cars and Trips, you guarantee that you will not use our site and platform for any purpose that is unlawful, or prohibited by or contrary to the terms and conditions.
Age and User Responsibility
To book through Cars and Trips, you must be legally eligible with the following requirements:
- Valid driver's license
- Eligible for insurance
- Legal ability to enter a contract
By booking through our engine, you confirm that you are of sufficient legal age to create binding legal obligations for any liability that may be incurred, as outlined above as relevant to the terms and conditions of this booking engine.
You also acknowledge that you are financially and legally responsible for all uses of this booking engine by you and those who use your login details. Cars and Trips recommend using proper discretion to protect your login details.
To make a booking for a rental vehicle through our platform, please read the following conditions.
Booking and Rental Fees
The credit card and administration fees charged by Cars and Trips, if any, are non- refundable in all circumstances. It is the responsibility of the rental car provider to process your booking and to accommodate any returned charges, if applicable.
As a booking engine, the accuracy of the price quote for renting a car only depends on the details provided to our platform.
Cars and Trips operate different business payment models. Specifically,
1. Pay a deposit at the time of booking, and pay the balance to the rental vehicle provider on pick-up2. Pay the entire rental cost at the time of booking, and pay only the cost of fuel and optional extras on pick-up3. Pay nothing at the time of booking, and pay the entire cost on pick-up
The model of payment depends on your location and the rental vehicle provider.
At all times, you are responsible for paying the balance owing to the rental vehicle provider, and for paying for any additional services you have requested.
To avail of the introductory service provided by Cars and Trips, you must pay the necessary administrative fee. The following methods are honoured via Stripe:
- Visa, MasterCard and American Express credit cards
- Debit cards
After making a booking through our site, you acknowledge that the entire amount transacted will be retained by Cars and Trips will not be refunded in the event of a cancellation at any time. We also cannot offer a refund if you end your rental period early.
Payment to rental vehicle providers may require specific payment channels. Note that not all vehicle providers accept cash booking.
Other Rental Fees
Rental vehicle providers may charge for additional services upon request. The booking from Cars and Trips may not include details of any additional charges, service charge, or taxes.
Alterations to Booking
Alterations to your booking must be communicated through the platform's support channel, with all the relevant and precise details communicated. While Cars and Trips cannot guarantee complete processing of said alterations, we will make every effort to accommodate your request.
You cannot process or request alterations after the vehicle is collected.
Extending a Booking
If you need to extend your rental period beyond the dates specified in your Cars and Trips booking, you must communicate and pay directly to your car rental agency. The prevailing rates of the rental agent will apply.
Booking and Rental Requirements
Upon collection of your rental vehicle, you must present a full and valid Singapore driver's license or international licence if allowed. Other requirements include a valid passport and a valid payment mode matching the name of the renter/driver.
Rental requirements may vary between different providers. Third-party providers may impose additional requirements which Cars and Trips cannot change and bear no responsibility for, including:
- Minimum age requirements
- Maximum age requirements
- Additional fees for an extra driver aside from the renter, for pickup and collection services, and late charges
Failure to meet the requirements may lead to the car rental agent refusing your booking. No funds paid will be reimbursed to you.
Renters and additional drivers must present a valid driver's license with the following requirements:
- Valid Singapore driver's license, held for at least 12 months for Singapore citizens, Permanent Residents and foreigners residing in the state for more than a year
- For foreigners residing in Singapore for less than a year, a valid foreign driver's license from their country of residence is required along with an International Driving Permit (IDP). An official translation of the foreign license must be provided if an IDP is not available.
- For foreigners from ASEAN countries, only a valid foreign driver's license is required, even without an IDP.
Delayed or Cancelled Collection
If you have successfully confirmed booking but failed to collect the vehicle, no funds will be reimbursed.
Cancellations may be requested or processed through Cars and Trips within 24 hours of booking and with more than 48 hours away from the start date of booking. A cancellation surcharge is applied for requests which do not meet this timeline. Cancellation is not allowed during peak season bookings and package bookings. Renters are responsible for cancelling any add-ons and ancillary products booked.
No refund or partial refund will be issued if the request is not approved.
In the event of delayed arrival, it is the responsibility of the customer to notify the car rental agent and arrange for a hold. Cars and Trips will not be responsible for funds paid in the event of flight cancellations, delays, and other conditions. The funds may be claimed from the holiday insurance, if applicable.
WEBSITE TERMS AND CONDITIONS
Rights of Content
The users retain the rights related to all text, pictures and other content created in the service. Through our platform, the users allow other users and customers to use their content in accordance with the nature of the service.
Furthermore, users allow the service provider to file information and data, and to make changes necessary for the service or the study. Other rights are not transferred from the users unless otherwise specified and agreed.
The responsibility of the content lies with the user who produced the content to the service.
We have the right to remove any material when we seem necessary.
Cars and Trips provides no guarantee regarding the functioning of the rental service.
Furthermore, the users are responsible for their own actions in the service, and the users should estimate the reliability of the car providers before dealing with them.
Under no circumstances are we liable for any damage caused to the user.
The user may not store any data or information in the service and expect the data to remain in the service indefinitely.